Frequently Asked Questions
Everything you need to know about shopping with Pothys
What is the standard delivery timeline for domestic and international orders?
Domestic orders within India are typically delivered within 5-7 business days, while international shipping usually takes 10-15 business days depending on the destination and customs clearance.
Do you offer customization or blouse stitching services for sarees?
Yes, we provide professional blouse stitching and customization services. You can select the 'Stitching' option on the product page and provide your measurements according to our size guide.
What is your return and exchange policy?
We accept returns within 7 days of delivery for products that are unused, unwashed, and have all original tags intact. Please note that customized or stitched items are not eligible for return.
How can I ensure the authenticity of the Silk sarees?
Every Silk saree at Pothys comes with the Silk Mark Organisation of India (SMOI) tag, certifying that it is made of 100% pure natural silk.
Which payment methods do you accept?
We accept all major credit and debit cards, net banking, UPI, and popular mobile wallets. For international customers, we offer secure payment processing through PayPal and Razorpay.
How should I care for my silk garments?
We strictly recommend dry cleaning for all our silk sarees and high-end ethnic wear to maintain the fabric's luster and prevent damage to the zari work.